Privacy Policy
Effective Date: January 1, 2026 · Last Updated: May 11, 2026
Table of Contents
Your privacy matters. At DawatiDaftarSwat, we are committed to protecting your personal information and being transparent about how we collect, use, and share it. This policy applies to all users of our platform.
1 Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when using the Platform:
| Category | Examples |
|---|---|
| Account Data | Name, email address, password, profile picture, timezone |
| Payment Data | Billing address, payment method details (processed by third-party providers) |
| Learning Data | Course enrollments, progress, quiz answers, assignment submissions, grades, certificates |
| Communication Data | Support messages, form submissions, feedback, notification preferences |
| Attendance Data | Session attendance records, check-in/out timestamps, participation logs |
1.2 Information Collected Automatically
When you access the Platform, we automatically collect:
- Device information: Browser type, operating system, device type, screen resolution
- Usage data: Pages visited, time spent, features accessed, click patterns
- Network data: IP address, approximate location (country/region), ISP
- Cookies & identifiers: Session cookies, preference cookies, analytics identifiers
1.3 Information from Third Parties
We may receive information from third-party services when you:
- Sign in using social login providers (e.g., Google OAuth)
- Complete a payment through our payment processors
- Are enrolled by an administrator or educational institution
2 How We Use Your Information
We use collected information for the following purposes:
Education Delivery
Providing courses, tracking progress, issuing certificates, managing enrollments and programs
Account Management
Creating accounts, authenticating users, managing profiles, processing password resets
Transaction Processing
Processing payments, generating invoices, managing subscriptions and refunds
Communications
Sending enrollment confirmations, course updates, attendance reminders, and security alerts
Analytics & Improvement
Analyzing usage patterns, improving platform features, personalizing learning experience
Security & Compliance
Preventing fraud, enforcing terms, complying with legal obligations, protecting user safety
3 Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to provide our educational services (account management, course delivery, payment processing)
- Legitimate Interests: Processing for platform improvement, analytics, fraud prevention, and security measures
- Consent: Where you have provided explicit consent (marketing communications, non-essential cookies)
- Legal Obligation: Where processing is required by applicable law, regulation, or court order
4 Data Sharing & Third Parties
We do not sell your personal information. We may share your data only in the following circumstances:
- Service providers: Payment processors, email delivery services, hosting providers, and analytics tools that help operate the Platform under strict data processing agreements
- Instructors & administrators: Course enrollments, grades, attendance, and progress data necessary for educational administration
- Legal requirements: When required by law, court order, subpoena, or to protect the rights, property, or safety of DawatiDaftarSwat, our users, or others
- Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, with appropriate notices
- With your consent: When you explicitly authorize us to share information with specific third parties
5 Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, CSRF protection, session management | Session |
| Functional | Language preferences, timezone detection, theme settings | 1 year |
| Analytics | Usage patterns, page views, feature adoption | 2 years |
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect Platform functionality.
6 Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected:
- Active accounts: Data is retained for the duration of your active account
- Deleted accounts: After account deletion request, data is retained for 30 days to allow reactivation, then permanently deleted
- Transaction records: Financial records are retained for a minimum of 7 years as required by tax and accounting regulations
- Security logs: Authentication and security incident logs are retained for 12 months
- Legal obligations: Data may be retained longer if required by applicable law or pending legal proceedings
After the retention period, data is securely deleted or anonymized so it can no longer be associated with you.
7 Data Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Data is encrypted in transit (TLS/SSL) and sensitive data at rest
- Access controls: Role-based access controls and principle of least privilege
- Authentication: Password hashing with bcrypt, OTP verification for sensitive actions
- Monitoring: Regular security audits and activity logging
- Backups: Automated encrypted backups with secure storage
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute data security.
8 Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data (subject to legal retention)
Right to Restrict
Limit how we process your data in certain circumstances
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or marketing
To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to your request within 30 days.
9 International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions by relevant data protection authorities
- Data processing agreements with all third-party service providers
10 Children's Privacy
Our Platform is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately, and we will take steps to delete such information from our systems.
For users between 16 and 18 years of age, parental or guardian consent is required for account creation and use of the Platform.
11 Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on this page with a revised "Last Updated" date
- Send a notification to your registered email address for significant changes
- Display a prominent notice on the Platform
We encourage you to review this policy regularly. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
12 Contact Us
For privacy-related inquiries, data requests, or complaints, please contact our team:
DawatiDaftarSwat — Privacy Team
If you believe your privacy rights have been violated, you also have the right to lodge a complaint with your local data protection authority.
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